HELP

OUR FULFILLMENT WAREHOUSE IS LOCATED AT 412-660 LEQUIME RD, V1W 1A4, KELOWNA, B.C., CANADA
ALL E-MAILS WILL BE ANSWERED IN ORDER THEY WERE RECEIVED. IF YOU HAVEN'T RECEIVED A REPLY IN A FEW BUSINESS DAYS, PLEASE BE PATIENT.
ALL OF OUR PRICES ARE LISTED IN CDN - THIS MAY ACCOUNT FOR A DIFFERENCE (EITHER HIGHER OR LOWER) ON YOUR E-MAIL CONFIRMATION OR BANK STATEMENT.
AUTHORIZATION FAILURES MAY BE FROM ENTERING THE WRONG INFORMATION FOR YOUR CREDIT CARD, OR A POTENTIAL HOLD ON THE CARD. PLEASE VERIFY YOUR INFORMATION IS CORRECT, AND IF SO, CONSIDER CONTACTING YOUR BANK/CREDIT CARD COMPANY.

IF YOU'D LIKE TO CANCEL YOUR ORDER, CONTACT US ASAP. ORDERS THAT HAVE BEEN SHIPPED CANNOT BE CANCELLED.
IF YOU'VE RECEIVED AND INCOMPLETE ORDER, PLEASE NOTIFY US WITHIN 14 DAYS OF RECEIVING YOUR ORDER - THE SAME APPLIES FOR EXCHANGES/REFUNDS.
WE DO NOT SEND PARTIAL ORDERS. IF PART OF YOUR ORDER IS OUT OF STOCK AT THE TIME YOUR ORDER IS PLACED, WE WILL CONTACT YOU.
IF YOU HAVE NOT RECEIVED AN ORDER RECEIPT, CHECK YOUR SPAM/JUNK FOLDERS.
IF YOUR ORDER ISN'T PROCESSING, PLEASE ENSURE ALL FIELDS OF INFORMATION HAVE BEEN FILLED OUT CORRECTLY, TRY A DIFFERENT BROWSER, TRY DESKTOP (IF YOU'RE ON MOBILE), AND IF THAT DOESN'T WORK, CONTACT US WITH A DETAILED DESCRIPTION OF YOUR PROBLEM.

WE ARE NOT RESPONSIBLE FOR ANY ADDITIONAL TAXES AND TARIFFS YOU MAY INCUR FROM YOUR ORDER. OUR RATES ONLY COVER OUR SHIPPING COSTS.
LOST PACKAGES DUE TO USER ERROR (YOU ENTERED THE WRONG ADDRESS, ETC.) ARE NON REFUNDABLE IF THEY HAVE BEEN SHIPPED. IF YOU NOTICE AN ERROR SHORTLY AFTER THE ORDER HAS BEEN PLACED, CONTACT US ASAP.
IF YOUR ITEMS ARE PRE-ORDERED OR ON BACKORDER, PLEASE REFER TO THE ESTIMATED SHIPPING TIME ON YOUR ORDER RECEIPT.
ORDERS SHIPPING TO CANADIAN ADDRESSES CAN TAKE ANYWHERE FROM 1-3 WEEKS TO ARRIVE FROM THE SHIPMENT DATE. INTERNATIONAL SHIPPING TIMES VARY, AND CAN TAKE 2-6 WEEKS FROM THE SHIPMENT DATE.
SHIPPING RATES ARE BASED ON THE ITEMS, THEIR WEIGHT, AND DESTINATION.
ORDERS CAN TAKE 5 BUSINESS DAYS TO BE PROCESSED AND SHIPPED.
A TRACKING NUMBER WILL BE EMAILED TO YOU AFTER THE ITEM(S) HAVE BEEN SHIPPED, AND MAY TAKE 1-2 BUSINESS TO BECOME ACTIVE.
CURRENTLY, WE ONLY SHIP TO CANADA AND THE US.

IF YOU'VE RECEIVED AN INCOMPLETE ORDER, PLEASE NOTIFY US WITHIN 14 DAYS OF RECEIVING YOUR ORDER - THE SAME APPLIES FOR EXCHANGES/REFUNDS.
IF WE SENT YOU THE WRONG ITEM ACCIDENTALLY, ALTHOUGH NOT COMMON, WE WILL CORRECT IT FOR YOU RIGHT AWAY. THE SAME APPLIES IF THE ITEM IS DAMAGED WHEN YOU SHIP IT BACK TO US FOR THE RETURN/EXCHANGE.
WE DO NOT EXCHANGE OR ACCEPT RETURNED ITEMS THAT SHOW SIGNS OF WEAR, DAMAGE, ETC.
IF YOU HAVE CHANGED YOUR MIND FOR WHATEVER REASON, CONTACT US AND WE WILL DO OUR BEST TO MAKE IT RIGHT. YOU WOULD SIMPLY PAY THE SHIPPING BACK TO US.

IF YOU'VE PLACED AN ORDER YET IT DIDN'T GO THROUGH, YOU MAY SEE A TEMPORARY HOLD PLACED BY YOUR BANK ON YOUR CARD. IT CAN TAKE UP TO SEVEN DAYS FOR THE BANK TO RELEASE THE HOLD ON YOUR CARD. IN THESE RARE CASES, WE WILL HAVE VOIDED THE SALE AND HAVE NOT ACCEPTED PAYMENT. ONCE THE PAYMENT IS DECLINED, IT IS NO LONGER IN OUR CONTROL - CONTACT YOUR BANK OR CARD PROVIDER.
ALL PAYMENTS ARE TAKEN AT THE TIME OF PURCHASE - EVEN FOR EXTENDED PRE ORDER PERIODS, OR BACK ORDERED ITEMS.
IF YOUR BILLING ADDRESS DOESN'T MATCH THE CARD BEING USED, YOUR ORDER WILL NOT BE PROCESSED. YOUR CARD MAY ALSO BE DECLINED FOR LACK OF AVAILABLE FUNDS OR TOO MANY TRANSACTIONS ON YOUR CARD.
WE ACCEPT ALL MAJOR CREDIT CARDS, AND SOME OTHER FORMS OF PAYMENT (OPTIONS DISPLAYED AT CHECKOUT). WE DO NOT ACCEPT CASH ON DELIVERY AS A FORM OF PAYMENT.

IF AN ITEM IS OUT OF STOCK, WE WILL POST AN ESTIMATED RESTOCK DATE IF WE PLAN ON CONTINUING WITH THE ITEM. SOME ITEMS MAY BE ONLY AVAILABLE FOR A LIMITED TIME AND WILL NOT RESTOCK AFTER THEY ARE SOLD OUT.